We, bookmart believe in full customer satisfaction & hence we have a liberal cancellation policy.
If unfortunately you have to cancel an order, please do before shipment is done.
- On receipt of the cancellation notice we shall cancel the order and refund the entire amount if the order has not been processed by us. Cancellation of Order can't be done/accepted once the products under your order has been dispatched/ shipped out from our delivery location. In such cases, Replacement request can be initiated post receipt of the products.
In case of cancellation before shipment the amount shall be refunded to you through the same mode of payment (in case of Prepaid) or via credit to your store credit account (in case of COD) which can be used for subsequent purchases.
In some cases Bookmart could cancel orders and refund full payment to the customers. Those reasons are given below.
Refunds will be made within few hours from the time of acceptance of cancellation request.
If any shipment is returned due to incomplete/wrong address/contact number and because of which though delivery was attempted but was not completed then shipping charge/minimum applicable shipping charge for that zone will be deducted from the refund amount as a case of customer negligence.
For online payment, refunds will be made in the same form in which the payment is received. For COD orders refund will be made by UPI/Bank Transfer in the name of the Customer. In case of COD orders, Bookmartweb.com will ask customers for their UPI ID via SMS or mail to initiate a refund.
No Return or Replacement for "Almost New" Books.